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COMMISSIONS
Hilton's centralized travel agency commission program is designed to efficiently track and pay your commissions on behalf of Hilton properties. Hilton only pays bona fide agencies that are registered with an accredited organization such as IATA or TIDS. Other acceptable associations are ARC, TSI, CLIA, ERSP, SATO, and TRUE. Agents must add or quote their membership number when booking. Currently, more than 99% of our hotels participate in the centralized travel agency commission program. Hilton utilizes the services of TACS for the disbursement of funds and the management of inquiries. This combination of technology and centralized processing is unmatched in the hospitality industry.
Program features
- Consolidated weekly commission payments
- Detailed reconciliation reports
- Commissions received in your own currency
- Commission payment direct deposit - where available
- Customer support for unpaid commission inquiries
- Online access to transaction detail and payment data
Hilton’s 3% processing fee (10% commission – 3% processing fee = 9.7% commission) supports all of the program features and allows Hilton to offer the best possible service to our travel agents.
Commissions Reference
Commissions Policy
Your commission payments are processed centrally and distributed once a week in your local currency, unless requested otherwise. Commission inquiries must be submitted within 12 months of guest departure.
All brands have a standard rule of operations regarding travel agency commissions, and each hotel will pay up to 10% commission on all general public and other commissionable rates. Commission percentages may vary in some countries due to taxation and commission policies within the country.
US/MEX/CAN - Room Revenue only @ 10%
International:
- Room Revenue + Packages + VAT (inclusive) @ 8% OR
- Room Revenue + Packages (exclusive of VAT) @ 10% OR
- Room Revenue + Packages (exclusive of VAT) @ 10% - withholding taxes
General public and other commissionable rates include:
- TMC/Consortia 'Parity Rates
- Best Available Rates
- AARP Rates
- AAA Rates
For inquiries or questions related to commissions, contact TACS Customer Service.
Email: TACSCustomerService@nttdata.com
Telephone: +1-703-480-6916
US & Canada: (800) 873-1215
Website: https://ce.tacsnet.com
REFERENCES & TRAINING
Special Instructions For TMC/Consortia Agents Booking Through The Portal
To locate rates for your particular TMC/Consortia, follow the steps below:
Step 1: After you have chosen the hotel you wish to search rates for, check the box beside "Travel Agent" as shown above. Then click the "Have a special code?" link.
Step 2: Enter your corporate account code into the form to update results. If you do not have the particular code, contact your TMC/Consortia account representative to obtain or our Travel Agent Help Desk tahelpdesk@hilton.com or 1-800-626-6700 (option 1).
References PDFs
Agent training
Our agent training tools are perfect for gaining a deeper understanding of the brands within the Hilton Portfolio.
HOTSHEETS
Global Hotsheet
Find out the latest Hilton news in the Hotsheet
Click on the Hotsheet to read about our latest developments, such as hotel openings, renovations, destination features, special offers, and other good-to-knows. The past six issues are also available below for your reference.
